KB0171: Error message in Excel: "...addin could not be found." or PowerPoint hangs

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Problem

  • When starting Excel I receive the message "…addin could not be found. Check the spelling of the file name, and verify that the file location is correct."
  • Or PowerPoint hangs after inserting a chart when PGP Desktop is installed.

Solution

Please upgrade to a current version of PGP. Symantec has integrated PGP into its Encryption products.